Order confirmation

If you have not received an order confirmation by email, please contact us by emailing support@lierys.com or by calling +49 251 93216990.

Service partners

In order to ensure quick and problem-free shipment of your order, we have reliable and customer-friendly service partners, who we work together closely with in terms of logistics: the package and express delivery service providers DHL, DPD & UPS.

Our goods are only shipped as packages as this is the only way we can guarantee that your order reaches you safely and reliably.

Delivery

Once your order has been processed, you will receive a shipping confirmation email that contains your unique tracking number.

If you're not home at the time of delivery, the carrier will leave a note at your door with more information. Maybe he will even try to reach you to arrange a new delivery attempt.

Shipping

Unless otherwise specified on the product page, all items are ready for dispatch within 24 hours. This means that we hand over the ordered item to our logistics partner within 24 hours.

When you log into your customer account, you can check the status of your order at any time. You will also receive a tracking link from us in the shipping confirmation email which you can use to conveniently track the delivery status of your order.

Returns

You can return goods without providing a reason within 100 days. You will be reimbursed using the originally selected payment method. Returns are processed approx. 12 working days after the goods have been received. You will be refunded within an additional 12 working days. To return goods you do not like or if you wish to exchange an item, please use the returns sticker that came with your order.

Data protection

Your personal details are transferred over the internet through a 1024-bit encrypted SSL connection. Your credit card data is not stored but is collected and processed directly by our payment service provider Payone GmbH. We protect our website and other systems with technical and organisational measures against loss, damage, access, modification or sharing of your data by unauthorised persons.

Access to your customer account is only possible after entering your personal password. You should always treat your access information as confidential and, after you have completed communication with us, close your browser window, especially if you share the computer with others. Further information regarding data protection can be found in our privacy statement.

Vouchers

You can redeem your voucher by clicking on your shopping basket and typing the relevant voucher code into the field provided. We may also send voucher links in our newsletters or as part of other advertising campaigns. In this case, the voucher will be applied directly to your shopping basket by clicking on the link. Only one voucher can be redeemed per order.

Newsletter

Subscribe to our newsletter so youre always up to date on everything relating to hats. You will find a link to subscribe to our newsletter in the FAQs. You can also unsubscribe from the newsletter at any time from the same place.

Forgot your password?

Click here if you have forgotten your password.

Item availability

Unfortunately, only the sizes and colours that can be selected when choosing the size and colour of the item are available for delivery. Other sizes/colours are unfortunately not available at the moment but may come back in stock again in the future.

If there has been very high demand for certain items, it may in rare cases happen that an item for sale is no longer available or its delivery may be delayed, although the size/colour was available when placing the order. In this case, you will receive the relevant information by email as soon as possible and we may recommend other alternative items.

Different product images

Our photography department does its best to photograph all items in the highest quality and to indicate all of the product details. In addition, our product description will allow you to find out the specific item properties and features. However, there may be exceptional cases where, for example, the structure or colour pattern of a fabric looks different on your screen than it does in real life. Our 100-day return policy of course allows you to return the item in question if you do not like it using the returns sticker enclosed with your delivery – it's easy and free of charge.